At Cal Flashz, we want you to be fully satisfied with your purchase. This Return and Refund Policy explains the terms under which returns and refunds are accepted. By placing an order with us, you agree to the practices described below.
Returns
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We accept returns only if the item you received is defective, damaged, or incorrect.
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To request a return, please contact us at [email protected] within 7 days of receiving your order.
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Returned items must be unused, in their original packaging, and in the same condition in which they were delivered.
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Items returned without prior authorization will not be accepted.
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed through a suitable method agreed upon with you, as our store operates only on Cash on Delivery (COD).
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Refunds may take up to 14 business days to process after confirmation.
Exchanges
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We may offer exchanges for defective or incorrect items, subject to product availability.
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If an exchange is not possible, a refund will be issued.
Non-Returnable Items
Certain items cannot be returned, including:
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Items damaged due to misuse or mishandling after delivery.
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Products returned without original packaging.
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Items received more than 7 days ago.
Contact Us
If you have any questions about returns or refunds, please reach out to us at [email protected].